Assistant Manager
The Assistant Manager supports the General Manager in the daily operations of the indoor playground and café, ensuring every family enjoys a safe, clean, and memorable experience. This hands-on leader coaches team members, provides exceptional customer service, maintains operational excellence, and steps into leadership whenever the General Manager is unavailable.
Key Responsibilities
Leadership & Team Development
Lead and motivate team members by modeling professionalism, positivity, and servant leadership.
Assist with hiring, onboarding, training, and coaching new employees.
Provide ongoing feedback to ensure high performance and accountability.
Assign daily tasks and ensure they are completed efficiently.
Act as Manager on Duty when needed.
Customer Experience
Welcome guests and ensure every family receives outstanding service.
Build relationships with guests and resolve concerns quickly and professionally.
Support birthday parties, special events, and group visits to ensure smooth execution.
Encourage team members to create fun, engaging, and memorable experiences for every child.
Child Safety & Facility Supervision
Ensure all child safety policies and procedures are consistently followed.
Monitor the playground to promote safe play and address unsafe behavior immediately.
Verify proper check-in/check-out procedures and wristband security.
Respond appropriately to accidents and emergencies and complete incident reports.
Maintain a safe, welcoming environment for children and families.
Café Operations
Support café staff with food and beverage preparation during busy periods.
Ensure food quality, cleanliness, and food safety standards are maintained.
Monitor inventory levels and notify management when supplies need to be reordered.
Help maintain efficient café operations and excellent customer service.
Operations & Cleanliness
Assist with opening and closing procedures.
Ensure the facility remains clean, sanitized, and organized throughout the day.
Complete operational checklists and ensure company standards are met.
Identify maintenance needs and communicate them promptly.
Help manage labor efficiency and daily operational flow.
Sales & Business Growth
Promote admissions, memberships, birthday parties, café specials, and retail items.
Encourage upselling while focusing on enhancing the guest experience.
Support community events and marketing initiatives.
Help achieve revenue and guest satisfaction goals.
Qualifications
Previous leadership or supervisory experience in hospitality, retail, food service, childcare, family entertainment, or children's ministry preferred.
Experience working with children in a daycare, preschool, camp, school, or children's ministry is highly desirable.
Strong leadership, communication, and problem-solving skills.
Passion for serving children and families.
Ability to multitask and remain calm in a fast-paced environment.
CPR and First Aid certification (or willingness to obtain after hire) preferred.
Manager Food Handler Certification (or willingness to obtain after hire).
Must successfully pass a background check.
Flexible availability, including evenings, weekends, and holidays.
Physical Requirements
Ability to stand and walk for extended periods.
Ability to lift up to 40 pounds.
Comfortable working in both the playground and café environments.
What Success Looks Like
Guests receive exceptional service from the moment they arrive until they leave.
Children enjoy a safe, clean, and engaging environment.
Employees are supported, motivated, and held accountable.
Daily operations run smoothly and efficiently.
The café and playground consistently meet high standards of cleanliness, safety, and hospitality.
Our Mission: To create a clean, safe, and welcoming place where children can play, parents can relax, and families can make lasting memories together through exceptional hospitality and genuine care
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