Make a Difference, One Fabulous Find at a Time!

Kendall County Women's Shelter (KCWS) is looking for an energetic, creative, people loving leader to take Fabulous Finds Thrift Store to the next level!

This isn't your typical retail management job. We're looking for someone who can lead a team, grow sales, build community relationships, create eye-catching displays, dream up fun promotions, and use social media to get people excited about shopping, donating, and supporting Fabulous Finds.

If you're the kind of person who sees a great thrift-store find and immediately thinks, "Someone needs to see this!", we want that energy! We're looking for someone who isn't afraid to grab a phone, snap a great photo, create a fun post, promote a sale, connect with the community, and find new ways to bring customers through the doors.

And the best part? Your work has a purpose.

Fabulous Finds is more than a thrift store. Every donation received, every treasure sold, every customer welcomed, and every social media post shared helps support the programs and mission of Kendall County Women's Shelter and the survivors, families, and pets we serve.

We're looking for someone who can lead the people, run the operation, grow the store, and have some fun doing it.

Love retail? Love people? Creative with social media? Ready to make an impact?

You might be exactly who we're looking for. Come make Fabulous Finds even more fabulous!

Position Overview

Key Responsibilities

• Lead and oversee daily thrift store operations.
• Supervise, schedule, train, and support employees and volunteers.
• Maintain a positive, professional, and customer-focused store environment.
• Oversee pricing, merchandising, displays, promotions, and inventory rotation.
• Manage donation receiving, sorting, processing, and large item pickups.
• Oversee point-of-sale procedures, cash handling, daily reconciliation, and store records.
• Monitor store performance, expenses, supplies, and operational needs.
• Maintain appropriate inventory and loss-prevention practices.
• Develop strong relationships with donors, customers, volunteers, businesses, and community partners.
• Create, coordinate, and maintain regular social media content for Fabulous Finds, including posts highlighting merchandise, sales, promotions, special events, donation needs, volunteer opportunities, and other store activities.
• Take appropriate photos and/or short videos of merchandise, displays, events, and store activities for use in social media and marketing, while following KCWS confidentiality and privacy requirements.
• Work with KCWS leadership to ensure store social media and marketing are consistent with the organization's mission, branding, messaging, and confidentiality standards.
• Help develop creative promotions and marketing ideas designed to increase store traffic, merchandise sales, donations, volunteer involvement, and community awareness.
• Ensure store operations follow KCWS policies, safety standards, and confidentiality requirements.
• Prepare reports and communicate operational needs and concerns to the Executive Director.
• Represent Fabulous Finds and KCWS professionally in the community and on digital platforms.
• Assist with KCWS events and other duties as assigned.

Qualifications

• High school diploma or GED required.
• Retail, thrift store, nonprofit, customer service, or supervisory experience preferred.
• Previous experience supervising employees and/or volunteers strongly preferred.
• Strong leadership, communication, organization, and customer service skills.
• Experience with cash handling, point-of-sale systems, merchandising, pricing, or inventory management preferred.
• Basic computer skills, including email, word processing, and spreadsheets.
• Comfortable using social media platforms, particularly Facebook/Instagram, and creating basic promotional posts, photos, and content for a business or organization in Canva.
• Ability to communicate professionally and creatively through social media while maintaining appropriate confidentiality and protecting the reputation and mission of KCWS and Fabulous Finds.
• Ability to manage multiple priorities and solve problems in a fast-paced retail environment.
• Ability to maintain confidentiality and exercise professional judgment.
• Valid driver's license and acceptable driving record when driving is required for assigned duties.
• Must be able to perform the physical requirements of a retail and donation-processing environment, including standing for extended periods and regularly moving merchandise weighing up to approximately 50 pounds, with reasonable accommodation when applicable.

Kendall County Women's Shelter is an Equal Opportunity Employer. Reasonable accommodations are available to qualified individuals in accordance with applicable law.