Meals on Wheels Coordinator

Summary/Objective

The Center is seeking a highly organized and dedicated Meals on Wheels Coordinator to manage our volunteer drivers, coordinate with meal recipients (clients), and plan routes and daily delivery of meals. The successful candidate will have excellent communication and organizational skills, as well as a passion for helping others.

Essential Functions

Recruit, train, and manage volunteer drivers

Coordinate with meal recipients (clients) to ensure accurate meal delivery schedules

Plan daily delivery routes for volunteer drivers

Ensure timely and accurate delivery of meals

Monitor meal delivery schedules and make necessary adjustments

Maintain accurate records of meal delivery schedules and volunteer driver activities

Collaborate with Director of Client Services to develop and implement program goals and objectives

Participate in fundraising activities to support the program

Ensure compliance with all program and organizational policies and procedures

Provide excellent customer service to meal recipients and volunteer drivers

Competencies

· Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well with group problem solving situations; Uses reason even when dealing with emotional topics.

· Technical Skills-Assess own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

· Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

· Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds will to questions; Demonstrates group presentation skills; Participates in meetings.

· Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

· Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

· Quality Management-Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

· Diversity-Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educated others on the value of diversity; promotes a harassment free environment; Builds a diverse workforce.

· Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

· Judgement-Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decision.

· Motivation-Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

· Planning/Organizing-Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

· Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for their own actions; Follows through on commitments.

Supervisory Responsibilities

· MOW Coordinator is responsible for managing the kitchen volunteers and MOW volunteer drivers.

Work Environment

· May be required to drive in all types of weather conditions to deliver meals.

Position Type and Expected Hours of Work

· Full-time, non-exempt (40 hours per week)

Travel

· N/A

Required Education and Experience

· Bachelor's degree in a related field or equivalent experience

· Excellent communication and interpersonal skills

· Strong organizational skills with attention to detail

· Ability to work independently and as part of a team

· Ability to manage multiple priorities and meet deadlines

· Experience with volunteer management and/or meal delivery programs preferred

· Knowledge of local geography and resources preferred

· Ability to work flexible hours, including some evenings and weekends

· Valid driver's license and reliable transportation

· Bilingual (English/Spanish preferred)

Additional Eligibility Requirements

· N/A

Affirmative Action Plan/Equal Employment Opportunity Statement

The Center provides equal employment opportunity to all individual regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal or local law.

Other Duties

The Meals on Wheels Coordinator will report to the Director of Client Services and work closely with volunteers, clients, and other staff members to ensure the success of the program. If you are passionate about helping others and have the skills and experience required for this position, we encourage you to apply.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. duties, responsibilities and activities may change, or new ones be assigned at any time with or without notice.