I.T. Network Specialist

Join the City of Fair Oaks Ranch as a Full Time IT Network Specialist and immerse yourself in a vibrant, customer-centric workspace. This onsite role presents an exhilarating opportunity to tackle complex information technology challenges, enhancing our computer networks to optimize performance. You will work alongside a dedicated team, refining your problem-solving skills while contributing to innovative solutions that impact the community. With a competitive salary starting at $57,472.00 per year (DOE/DOQ), you will be rewarded for your expertise in IT and commitment to excellence.

Your contributions will not only support our operations but also demonstrate the value of empathy and integrity in serving our residents. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, and Texas Municipal Retirement System (TMRS) - 7% contribution with a 2:1 match. Become a part of a high-performance environment that values detail-oriented professionals and fosters career growth within the IT sector in Fair Oaks Ranch.

Let us introduce ourselves

The City of Fair Oaks Ranch is a vibrant community located just northwest of San Antonio, blending the charm of the Hill Country with the convenience of urban amenities nearby. We take pride in our commitment to exceptional public service, fiscal responsibility, and preserving the natural beauty and unique character of our city. As an employer, we foster a collaborative and professional work environment where innovation and integrity are valued. Join our dedicated team and be part of a community that values both its people and its progress.

What it's like to be a IT Network Specialist at IT Network Specialist

As the City’s IT Network Specialist, you will be the pivotal resource for employee tech support, ensuring seamless operation of our information technology infrastructure. Your day-to-day responsibilities will involve troubleshooting help desk requests, installing and updating vital hardware and software, and monitoring network performance to uphold the integrity of our systems. This dynamic role offers a blend of variety and independence, allowing you to utilize your computer expertise to directly impact the efficiency and security of our network. By prioritizing excellence and customer-centric solutions, you will ensure that our employees remain connected and secure, fostering a productive work environment for the entire City of Fair Oaks Ranch.

Would you be a great IT Network Specialist?

To excel as the City’s IT Network Specialist, a comprehensive skill set is essential for navigating the intricacies of information technology. A solid understanding of computer hardware and software, operating systems (including Windows and servers), and mobile devices is crucial. Expertise in network infrastructure, the OSI model, as well as familiarity with switches, routers, and security appliances, will ensure robust system performance.

Proficiency in identity and access management (IAM) systems, enterprise email platforms like Microsoft Exchange, and knowledge of network security guidelines are vital for maintaining safe and efficient operations. Critical skills include diagnosing and resolving technical issues, installing and configuring IT equipment, and effectively prioritizing multiple projects amidst a fast-paced environment. Strong interpersonal, written, and verbal communication skills are necessary for fostering collaboration with staff and stakeholders.

Ultimately, the ability to make sound decisions, maintain confidentiality, and provide exceptional customer service will set you apart in this high-impact role.

Knowledge and skills required for the position are:

• Knowledge of:
  • Computer hardware software operating systems (Windows servers mobile devices).
  • Network infrastructure OSI model switches, routers, and security appliances.
  • Identity and access management (IAM) systems and enterprise e-mail platforms (e.g. Microsoft Exchange).
  • Network security guidelines access standards and SIEM tools.
  • Help desk procedures technical troubleshooting methods and IT service best practices.
• Skills in:
  • Diagnosing, troubleshooting, and resolving technical issues for hardware, software, and network systems.
  • Installing, configuring, patching, and maintaining various IT equipment and software.
• Prioritizing tasks managing multiple projects and balancing help desk with system maintenance.
• Project coordination documenting procedures and researching technology solutions.
• Interpersonal written and verbal communication skills for working with staff and stakeholders.
• Ability to:
  • Work independently in a fast-paced technical environment with shifting priorities.
  • Provide exceptional customer service and build cooperative working relationships.
  • Apply sound judgment and decision-making when troubleshooting or implementing solutions.
  • Maintain confidentiality and adhere to data security protocols.
  • Ability to lift move and install IT equipment (up to 50 lbs. occasionally).

Your next step

So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you!

All offers of employment with the City of Fair Oaks Ranch are contingent upon successful completion of a background check and drug screening. The City is committed to maintaining a safe and drug-free workplace and complies with all applicable federal, state, and local laws.