ERP/IT Support Technician

Posted: 07/12/2022

COMPANY INFORMATION:
Mission Pharmacal Company ("Mission") is a privately held pharmaceutical company based in San Antonio, Texas. For more than 75 years, the company has been improving the lives of people, through every stage of life, by identifying unmet healthcare needs and delivering innovative, high-quality prescription, over-the-counter products and medical devices to meet these needs using only the purest ingredients and state-of-the-art methods of manufacturing.

We are leaders in the therapeutic areas of women's health, urology, and dermatology. Mission provides a comprehensive portfolio of product and service offerings that help Mission and other pharmaceutical companies more effectively deliver needed prescription and consumer products into the hands of physicians, pharmacists and ultimately, patients.

Mission is seeking an ERP/IT Support Technician who is a quick-learning problem solver dedicated to providing outstanding customer service to our internal clients. The ERP/IT Support Technician provides technical support to onsite and remote end-users in a Windows environment.  Additionally, this position will also provide Ross ERP support encompassing all ERP related processes including but not limited to implementation, customization, upgrades, change control and overall application support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responds to requests for IT and ERP support issues.  Documents, tracks and monitors ticketing system to ensure timely resolution.

Set up, install, analyze, troubleshoot and resolve all PC hardware, software, cabling, printer, and other PC peripheral problems and assists with network issues as required.

Supports the team in all Ross ERP-related processes including daily monitoring, troubleshooting, repairing, and reporting problems.

REQUIREMENTS:
High school diploma or general education degree (GED) plus a minimum of two (2) years experience in IT-related study or field.  Must possess basic knowledge and experience with the following:

•    Microsoft Office Suite
•    Enterprise Resource Planning (ERP) software (i.e. Ross)
•    Windows 7/8/10
•    Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
•    Understanding of basic network concepts
•    Understanding of application, desktop, and server virtualization
•    Understanding of Desktop Deployment/Imaging
•    Have strong customer service aptitude and attention to detail skills

Mission offers competitive salaries and a comprehensive benefit package including health insurance, generous Paid Time Off benefit, company match 401(k), STD/LTD and Life insurance plus more!

Mission Pharmacal believes the success of an organization is dependent upon its people. If you are a customer-focused individual who thrives in a learning environment, we look forward to meeting you!

For consideration, please visit and apply online at www.missionpharmacal.com.

Mission is a government contractor
EOE/Minority/Female/Disabled/Veteran
Drug Free Workplace