Meter Technician I

Posted: 06/15/2022

Are you a self-motivated, dependable, TEAM player?  Do you enjoy working in a fast-paced atmosphere with great team members?  If you answered YES to those questions, this might be the start of an amazing new career for you!  This position also gives you variety in your day with both outside and inside the office responsibilities.  Having a strong work ethic and the ability to work independently will get you far in this position with a true potential for growth! 
You will be responsible for performing specialized duties in relation to utility meter maintenance, installations, programming, repairing, reading & customer service work orders.  You will also troubleshoot, diagnose, correct and rectify meter problems.
Essential Duties

  • Reads and records consumption of residential and commercial utility meters with mobile and hand-held reading devices and manual reads; verifies that readings are within parameters; 
  • Installs, repairs and inspects utility meters and meter reading equipment; troubleshoots utility meters, reports meter diagnostics, errors, leaks, and alert codes diagnoses, and corrects and rectifies meter problems in the field; register read resolutions, updates settings to transmitters, installs field splice kits;
  • Responsible for completing meter changes, installations, and repairs to water meters; performs a variety of on-site adjustments to ensure appropriate recording of consumptions on all utility meters; changes out and/or programs electric and gas modules; clears and removes dirt and debris away from meters and out of meter boxes; clears and removes grass and other vegetation away from immediate vicinity of utility boxes as required for accessibility;
  • Responds to customer service requests, not limited to:  connections, disconnections, rereading meters, checking for leaks, etc.; generates meter reports to identify problematic meters, tampers, and stopped meters; creates and completes service orders; posts notices at physical locations regarding non-payments, customer information, and encroachment issues;
  • Utilizes the handheld devices to collect geographic coordinates, usage profiles, etc.; generates meter reports for various departments; assists in the resolution of billing disputes; maintains Automated Metering Infrastructure (AMI) hardware;
  • Imports and exports meter data, loads and unloads routes to reading devices, ensures integrity of meter data between reading devices, and alerts the AMI Operations & Billing Supervisor, Meter Technician II and/or Customer Care & Billing Assistant Manager when consumption audits need to be changed;
  • Programs and calibrates meter registers, programs, changes meter firmware settings, captures GIS coordinates for meter reading infrastructure hardware and endpoints, performs routine maintenance on radio transceivers, and downloads data for usage profiles.
Other Important Duties
  • Picks up mail, necessary paperwork, supplies and/or miscellaneous items as needed;
  • Assists outer departments when needed;
  • Serves as essential emergency personnel when required;
  • Regular and prompt attendance is an essential function of the position; and
  • Performs such other related duties as may be assigned.
 
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:  customer service skills; general operational characteristics of utility meters; understanding of data entry procedures, computer operations and concepts; and business English, spelling, and punctuation and modern office practices; safety rules and procedures.
 
Skill/Ability to:  represent the City in a friendly and helpful manner regarding inquiries, information, and problem resolution while promoting a positive image of the utilities to the customers; demonstrate the ability to adapt to change in procedures and workload and be able to maintain composure when confronted with stressful situations; ability to interact effectively with others in the workplace; read, record and/or report utility meter consumption accurately; comfortable using handheld computers needed to program meters, update device software, gather profiles, and capture geographic coordinates.  Ability to gain knowledge of the AMI system, billing CIS, and reading data management system.  Work independently in the absence of a supervisor; ability to work with several departments to accomplish goals; ability to communicate effectively verbally and in writing with a variety of individuals; ability to follow instructions with great attention to details; ability to effectively prioritize and juggle multiple concurrent projects; and ability to follow instructions with great attention to details.
 
Safety/Physical Requirements: Moderate.  Position requires bending, stooping and reaching as needed, sitting stationary for extended periods of time, use of hands to feel objects, tools or controls; ability to lift/carry up to 40 lbs. Drive vehicles daily in Boerne and surrounding area. 
 
ACCEPTABLE EXPERIENCE AND TRAINING
High school graduation or its equivalent.
 
CERTIFICATES AND LICENSES REQUIRED
  • Appropriate valid Texas Driver's License.
  • Approved safety class within the first six months of employment.
  • Approved Meter Technician class within first year of employment.
  • Must be bondable.
Salary Range:
$18.33 Hourly/$38,126.40 Annually
Closing Date:  Open until filled