Member Relations Representative I

Come join us as Member Relations Representative I at Bandera Electric Cooperative (BEC)!

About the job

BEC is seeking a dynamic people-person with a passion for providing exceptional customer service. As a full-time, Member Relations Representative I, you will serve as the first point of contact for member inquiries, addressing basic questions and issues related to electric, fiber, and energy services. For success in this position, ideal candidates must have the ability to multi-task, be dependable, and possess top-notch communication skills.

 BEC offers excellent benefits to its employees such as Health insurance plans, a Health Savings Account (HSA) with a generous employer contribution (up to $6,500 per year), Company paid Employee Life insurance plan and Supplemental Life insurance plan options, Short- and Long-term disability plans, a 401(k)-employer match and Employer paid Pension Plan, PTO accrual equal to 4.5 weeks per year, 10 Paid Holidays, Tuition Reimbursement and Gym Reimbursement for employees and their spouses.

About BEC

Established in 1938, BEC is a member-owned cooperative dedicated to providing exceptional service and innovative solutions to its members. Serving over 29,000 members and delivering electric service to 40,000 active meters.  With roughly 140 employees, BEC operates within a seven-county territory in the picturesque Texas Hill Country.  With a steadfast commitment to enhancing the quality of life for its members, BEC has pioneered a range of advanced programs. Since 2017, BEC has expanded its services to include fiber-optic broadband internet, ensuring high-speed connectivity for its rural communities.  Additionally, BEC offers comprehensive behind-the-meter energy solutions, including Apolloware, an advanced, real-time energy management platform, solar power installations, and energy storage systems.

 Essential Job Duties

• Provide information about BEC’s services and programs
• Handle basic member inquiries via phone, email or in-person
  • Handle general inquiries, including billing
  • Process return mail
  • Process new and existing service/fiber applications
  • Process service orders
  • Process cash or electronic payments either received by mail, in-person, or digitally
  • Open, balance and close cash drawer daily with accuracy and in a timely manner
  • Document all inquiries and maintain accurate membership records
  • Maintain member’s personal and contact information on accounts
  • Ensure all legal documentation is uploaded to member accounts
  • Provide support for outages or other emergency situations as required 

Knowledge, Skills, and Abilities (KSA’s)

• Excellent customer service skills
• Excellent communication and organizational skills
• Strong problem-solving skills
• Proficient in the use of Microsoft Office programs

Qualifications and Requirements

Education

• High School diploma or equivalent

Experience

• Minimum of 2 years of customer service experience

Additional Requirements

• Valid Texas Driver’s License and related insurance
• Must pass a background check and drug screening