Position Summary

In this role, you will be the frontline connection for our customers—providing exceptional service, accurately handling daily banking transactions, and building trusted relationships that support customers’ financial goals. You’ll balance operational excellence with a genuine desire to help people, contributing to a positive branch culture and a seamless customer experience.
The ideal candidate is service-driven, dependable, and comfortable working in a fast-paced banking environment while maintaining accuracy, compliance, and professionalism.

Our Core Values

At Liberty Capital Bank, our core values drive our attitude and our actions. We seek candidates who share these values and live them out daily:

• We Own It: Take full responsibility for your work, results, and impact. Act with initiative, courage, and grit—doing what needs to be done even when it’s hard. Always do the right thing and tell the truth quickly.
• We Build Others Up: Show up as a humble teammate with a servant’s heart. Encourage, respect, and care for others, making them feel welcome through positivity and empathy.
• We Pursue Excellence: Set high standards for yourself as an expert. Work with precision, discipline, and creativity. Be results-driven, solution-oriented, and committed to continuous improvement.
• We Are Curious: Lead with curiosity and openness. Invite change and growth, seek new challenges, and strive to understand customers and teammates. Listen gracefully.
• We Are Passionate: Find purpose in your work and make a difference in the lives of clients and teammates. Work with cheerful readiness, celebrate successes, and create meaningful experiences.

Essential Functions

· Greet customers and accurately process routine teller transactions including deposits, withdrawals, transfers, loan payments, and check cashing
· Balance cash drawer daily and maintain accurate transaction records in accordance with bank policies and audit standards
· Verify customer identification, endorsements, and documentation to ensure transaction accuracy and fraud prevention
· Follow all security procedures, internal controls, and regulatory requirements to protect customers and the bank
· Respond to customer inquiries with professionalism and efficiency, escalating issues as needed
· Support branch operations by assisting with vault duties, night drop processing, and other operational tasks as assigned

Core Competencies

• Basic knowledge of banking products and services.
• Problem-solving under pressure; manage competing priorities.
• Strong customer service capabilities.
• High degree of accuracy, attention to detail, and ability to multitask and prioritize.
• Excellent verbal and written communication skills.
• Adequate computer skills, including proficiency with MS Word, Excel, Adobe Acrobat, and core banking systems.
• Ability to adapt quickly to changes in internal and external environments.
• Professional demeanor, self-motivation, initiative and a built-in sense of urgency.
• Commitment to Liberty Capital Bank’s core values in all professional activities.

Qualifications

• One-year of prior banking experience
• One year of cash handling preferred
• Proven strong service orientation and excellent customer service skills.
• Strong organizational skills including effective time management in all key responsibilities of the job.
• Able to multi-task in a fast-paced environment.
• Able to establish positive working relationships.
• Effective written and verbal communication skills.
• Proficient knowledge of Microsoft Excel, Word and Outlook.
• Able to work at a computer for extended periods of time.
• Willing and able to spend significant amounts of time answering customer inquiries via phone and email.

Physical Requirement

• This position requires prolonged periods of sitting or standing at a desk while working on a computer.