Poor customer service kills profitability and company health. Our customers expect to be treated with extreme care and yet most businesses struggle to get their employees engaged in getting the basics of product delivery. It is very difficult to grow and increase the value of any business without good customer service and without growth your business is at risk.
If your customers experience poor service your cost to acquire new customers drastically increases, your margins decline, your morale suffers, employee retention is tough and your business as a whole can fail. The energy to sustain a company with customer service issues creates stress and problems for you not only financially but in your overall health and happiness.
There is hope.
Here is what we will cover in our next Building Business Value Series:
- What to do when your business struggles with Customer Service.
- What is really driving poor performance.
- How to motivate and engage your team.
- How to measure performance and what tools can you use to jumpstart your customer serve.
- You will leave with information you can implement in your business.
Robert Upton is the founder of SimpleWorks Business Advisors a consulting company that focuses on building healthy culture and follows a systematic approach to business growth. SimpleWorks focuses on 3 key goals: Build a Great Team, Maximize Business Value, and Reap the Rewards.
Robert also works with Texas Business Buyers, a business brokerage company that connects sellers with buyers for their business. The team has 96% success record in selling healthy businesses they have represented, for 98.5% of asking price.
He has owned 3 small businesses and has management and sales background in real estate, B2B service companies, and nonprofit. He has consulted businesses from a large variety of industries over the last decade.
Registration is $5 and includes breakfast.