Lunchbox Lesson (Feb 2009) Customer Service during Economic Downturn

Customer Service in 2009

Focusing on Customer Service during an

Economic Downturn

According to the semi-annual survey of small business owners, conducted by the American Express OPEN Small Business Monitor, offering excellent customer service is the #1 management tactic during this economic down-turn.  We found this tidbit of information in the American Express OPEN forum article by Anita Campbell, “Planning, Prepping, Buckling Down, Taking Action“.  The article states that 86% of the small business owners surveyed will place extra emphasis on offering quality customer service during these tough economic times, up from 77% last fall.

The Greater Boerne Chamber of Commerce is pleased to announce the second semester of Lunchbox Lessons begins Monday, February 23 at the Holiday Inn Express from 11:30 to 1 p.m. We are opening with a discussion about the importance of superior Customer Service during an economic downturn.  

Suzanne Chambers of G&A Partners has more than 30 years experience delivering exceptional customer service to clients and she is coming from her corporate headquarters to share some of her secrets with us.  She is going to discuss:

·         how to use Customer Service to your advantage during an economic downturn;

·         meeting and exceeding customer expectations;

·         how to deliver outstanding customer care; and

·         Improving the ways you speak to your customers.

Make your reservation today by visiting our website at boerne.org or calling Bonnie at the Chamber 830-249-8000. Admission is by reservation; general admission is $20, Chamber members $10. You may pay online or pay at the door.

Admission includes lunch provided by Texas Heritage Bank, sponsors of the February Lesson.

Don’t wait. Make your reservations today and find out how you can improve your business by using the #1 management tactic in an economic downturn: excellent customer service.